BacanaDesk

Everything your IT team needs. Nothing it doesn't.

Built for MSPs and internal IT teams, BacanaDesk keeps tickets, clients, knowledge, and operations organized without unnecessary complexity.

Products & Editions

Community or Professional.

Choose the edition that fits your organization. Community includes the essentials, while Professional unlocks every feature BacanaDesk has to offer.

Community Edition

A great place to start.

Everything needed to manage day-to-day support for a small IT team.

  • Tickets and customer conversations
  • Clients and contacts in one place
  • Two technician accounts
  • Essential reporting
  • Internal knowledge base

Professional Edition

Unlock the full BacanaDesk experience

  • Everything in Community
  • SLA policies and breach tracking
  • Projects and recurring tickets
  • Additional technician accounts
  • Client assets, licenses, networks, and documents
  • Client portal
  • Branding and customization
  • Billing and invoicing
  • Webhook integrations

Edition Comparison

Compare features side by side

Community includes the everyday support essentials. Professional adds the tools below without changing how your team works.

Features

Community

Essentials

Professional

Everything included

Included in both editions
2 accounts
Unlimited accounts
Added with Professional
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Company branding & themes customizations
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Customer Portal
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Webhook Integration & Alerts
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Advanced scheduled tasks
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Community Edition

Free forever

Professional Edition

$24.99 / month

Billed annually

Get Started

Start with a 30-day Professional trial

Get full access to Professional features with no credit card required, then choose the edition that fits your team.

30 days full access

Explore the full Professional feature set risk-free for 30 days.

Self-hosted

Keep your data and infrastructure under your control.

No obligations

Choose the right edition when you are ready instead of upfront.

Product gallery

Dashboard

Tickets, projects, billing, knowledge, and ticket trends in one configurable view.

Pricing

Choose the BacanaDesk edition that works for your team.

Start with the free Community Edition or choose Professional for the complete BacanaDesk experience.

30-day Professional trial

Try BacanaDesk Professional free for 30 days

Explore the complete Professional platform during your trial. If you do not upgrade, your account will automatically switch to the free Community Edition so you can keep using its included features.

Full access to Professional features for 30 days.

Automatically switch to the free Community Edition if you do not upgrade.

No credit card required.

Tell us about your team and we will help you get started.

We only ask for the information needed to process your request. Submissions stay on BacanaDesk-controlled routes, and we will follow up before any deployment or account handoff happens.

Start Professional Trial

Tell us a little about your team to begin your free trial.

Built for clarity & growth

Make every day easier for IT teams

BacanaDesk was designed to help IT teams work smarter, respond faster, and stay organized without the clutter.

Service Desk

Manage tickets, SLAs, and customer conversations in one simple workspace.

Client Management

Keep client details, contacts, assets, and documents organized.

Knowledge Base

Centralize solutions and share knowledge across your team and clients.

Reports & Dashboards

Track performance, tickets, and team activity with real-time insights.